All our items are made to order so please allow 7 – 10 days working days before they are sent out.
STANDARD DELIVERY – UK ORDERS ONLY (1 – 3 WORKING DAYS)
This takes approximately 1 – 3 working days to be delivered from date of shipping. Orders can arrive between 9am and 5pm. Once your order is displayed as ‘Dispatched’ please remember to allow 5 working days for your order to arrive.
At busier times of the year (eg. Christmas) postal services can slow down, we ask you to wait 7 working days after your order is ‘Dispatched’ before contacting us.
DELIVERY – INTERNATIONAL ORDERS
Tracked Shipping (3 – 5 Working Days)
Please note as of 1st July 2021 due to UK leaving the EU orders going to EU countries will be now be subject to VAT which is calculated once the parcel arrives in the destination country. This will be an additional charge on top of the cost of the product and postage. At this time we do not have the facility to charge this prior to sending the parcel to you. If you do wish to pay in advance you can visit out Etsy shop
Rest of the World
Tracked Shipping (5 – 7 Working Days)
SHIPPING AND HANDLING FOR INTERNATIONAL ORDERS
Our couriers will deliver between 9am and 5pm, and will require a signature for your parcel on receipt. Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures. We’re sorry but we can’t change the delivery address of a parcel once your order has been placed. If you are not available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up. Please note any charges relating to tax and customs duty are the sole responsibility of the customer. Please note our courier company can not deliver to PO Box addresses.
If you are not completely happy with your purchase then you can return it within your 'cooling off' period (up to 7 days after receiving the item).
Please see our Refund Policy below to see if your items qualify for a refund…. If you're not sure, email us at firstname.lastname@example.org.
Please send your returns to:
The Handstand Movement
Apartmenr 12 Clifton House
32 Clifton Road
Unfortunately we do not currently offer a free returns or collections service, any items that are to be returned are the buyers responsibility until they reach us.
All Refund requests MUST be made by email within 7 days of the item being delivered. All returns must be received within 14 days of receipt. All goods that have been personalised are non-refundable, unless damaged or faulty. Your statutory rights are not affected.
Under the Distance Selling Regulations the buyer is under obligation to take Reasonable Care of the items whilst in their possession. We request that items are returned with their original packaging, with all labels, within the 7 day cooling off period. Any items that do NOT arrive in a re-saleable condition will be sent back to the Buyer.
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately within 7 business working days after your package arrives, as we will be happy to replace it accordingly or refund the price of the item once it is returned to us.
Returns will only be accepted and refunds or exchanges offered, if items are returned to us unused and in their original condition intact, free from any marks.
Clothing sizes are approximate and as described by our manufacturers guidelines, therefore it is the customer's responsibility to ensure they choose the correct size based on the sizing guidelines.
If you are unsure you can contact us via email and we will happily advise further.
Once we have received your returns: Please allow 5 working days for your refund to be processed. Refunds will be credited against the card used in the original purchase or sent back to your Paypal account if this was the method used. Please allow 5 to 7 working days for any funds to show back in your account – this is dependent on your bank provider.
International Orders – Exchange rates can fluctuate! Payments and refunds may be affected by this as we do not have any control over when funds are cleared.
Class & Workshop | Cancellations
Once payment has been made, if cancellation is made more than 72 hours prior to the start of the course, a full refund can be issued. With less than 72 hours notice, then a refund cannot be given. Once the class/workshop has started, no refunds or credits will be issued. No refunds will be issued unless The Handstand Movement cancels the class or workshop.